Smart Start Client Portal5.4.0 - App Store

Smart Start now offers a convenient, easy-to-use app that allows you to create or manage your alcohol monitoring account directly from your phone! Make a payment, purchase an unlock code, find a service center nearby, or even become a Smart Start client in minutes. Whether you use the Ignition Interlock Device or the SMART Mobile device, you can manage your account right from the app.
Existing Clients

Stay in control of all of your accounts from anywhere! With the full range of account management tools, the Smart Start Client Portal makes it easy to stay on top of your alcohol monitoring account and your continued success with your device.

.Make a payment
.Add or delete payment methods
.View payment history
.Purchase an unlock code
.Manage auto payment
.Add a note to your account
.Upload documents to your account
.Update account/profile information
.Receive account notifications
.Manage communication preferences (newsletters, special offers, updates, etc.)
.Add additional accounts (Ignition Interlock, SMART Mobile)
New Clients

Not a Smart Start client? The Client Portal app makes it easy to enroll and can even save you time at your installation appointment! Using the app, you can schedule an installation appointment, fill out any required forms, upload any required documents, and even review the training material all before your appointment!

.Select a date and time for the installation
.Pick a convenient installation location
.Set up installation appointment reminders via email, text or phone
.Upload required documents
.Watch helpful training videos

Version History - Fixed crashes and improved app reliability.
- Enhanced ID scanning and check-in workflows.
- Updated terms and conditions, and removal request features.
- Various UI, content, and performance improvements.
- Updated Sidekick Experience 5.4.0 Oct 1 The app can now display important service and emergency alerts, and this release fixes several reported crashes and visual glitches in the mobile apps. To comply with new state age-requirement laws, the app may now confirm at first launch that you meet the 18+ age requirement, using your device's built-in age settings — this happens only once at sign-in, and no age information is ever stored or shared. 5.2.0 Aug 17 Bug fixes. 5.0.2 Feb 16 Several bugs squashed. 5.0.1 Feb 5 Performance improvements and stability enhancements, added Privacy Policy links, improved credit card expiry saving, and upgraded scanning packages, profile photo and document upload errors, skewed logo, font 404s, and other stability issues. Improved storage and caching for smoother app use. 5.0.0 Jan 29 Bug fixes. 4.9.1 11/20/2025 • Improved Contact Labels: “Nearest Relative” is now called Secondary Contact for better clarity.
• Better Billing Experience:
• Added Download Statement buttons and due dates to your billing page.
• Autopay enrollment is now available after installation for a smoother setup.
• Enhanced Appointment Management: Reschedule options will only appear when allowed by your service plan.
• Modern Look & Feel: Updated fonts across web and mobile for a cleaner, more consistent design.
• File Upload Improvements:
• Large images are automatically downsized for faster uploads.
• PDFs are now limited to 20MB for better performance.

Fixes & Improvements
• Resolved app crashes and freezes on Android and iOS for a more stable experience.
• Fixed issues with video playback, profile button labels, and content display on newer Android versions.
• Improved error messages so you can understand and resolve issues quickly. 4.9.0 11/19/2025 General bug fixes. 4.8.1 10/16/2025 We’re excited to announce the latest enhancements to our mobile applications, designed to improve user experience and expand functionality. This release introduces Sidekick, now available exclusively for Smart Start Interlock users, offering smarter support and streamlined interactions. We've also launched new Mobile Payment Portal screens, making transactions more intuitive and secure. To better serve our diverse user base, we've added language updates for Spanish (ES) and Canadian French (CA-FR) across key app areas. Additionally, we've completed a Push Notification Migration, ensuring faster and more reliable delivery of alerts. Lastly, our Removal Process Updates bring greater clarity and efficiency to our removal process. Update now to take advantage of these powerful new features! 4.8.0 10/01/2025 - Support for making Calibration appointments.
- Access to enhanced support options.
- General bug fixes and performance improvements. 4.7.0 07/06/2025 Bug fixes. 4.5.3 03/14/2025 Bug fixes and performance improvements. 4.2.0 12/04/2024 Bug fixes and performance improvements. 4.1.1 10/25/2024 * Enhancements to Smart Mobile Insight Enrollment
* Added Vehicle Info to Profile Page
* Consolidation of Mailing and Physical Addresses on Profile
* Bug Fixes
* Performance Enhancements 4.1.0 10/01/2024 Bug Fixes. 4.0.3 07/23/2024 Bug fixes and performance improvements. 4.0.1 07/03/2024 - Statement View feature added.
- View Recent Activity feature added.
- Bill Pay enhancements.
- Autopay enhancements.
- Bug fixes and performance improvements. 4.0.0 06/20/2024 Bug fixes and performance improvements. 3.9.0 04/10/2024 Bug fixes and performance improvements. 3.8.1 02/14/2024 New onboarding features. Bug fixes and performance improvements. 3.8.0 12/06/2023 Bug fixes and performance improvements. 3.7.0 08/02/2023 Improved registration experience; ability to delete your registration; general bug fixes and performance improvements. 3.6.0 02/03/2023 Bug fixes and performance improvements. 3.5.4 11/02/2022 iOS 16 compatibility fixes, as well as other bug fixes and performance improvements. 3.5.3 09/21/2022 Bug fixes and performance improvements. 3.5.2 08/24/2022